Discover XWiki articles, expert insights and opinion pieces on technical documentation, process documentation and managing information effectively.
Documentation
Drawing on our experience helping organizations create and manage technical documentation, we've put together a practical guide. It covers technical documentation best practices for creating docs that are clear, useful, and easy to maintain. Read the full article.
Learn how to ace your external documentation, from best practices to using XWiki as your go-to documentation tool. Read the full guide.
Learn how to build a knowledge base that lasts. In this webinar recap, we explore how to structure, govern, and scale internal and external documentation using XWiki. Discover practical strategies for architecture, rights management, multilingual content, integrations, and monitoring outdated pages. This helps ensure your documentation remains usable as your organization grows.
Learn how to ace your internal documentation, from best practices to using XWiki as your documentation tool. Read the full guide.
An effective and well-implemented mixed knowledge base allows you to stay two steps ahead of your customers’ issues, while also ensuring your employees have the information they need right at their fingertips.
An external knowledge base allows you to scale customer service by saving your customers — as well as your support team — precious time. Customers at all stages of their journey with your product/service can benefit from it.
An internal knowledge base can become the foundation upon which your organization grows and evolves. It not only curates knowledge accumulated through time by centralizing it but also eliminates repetitive tasks and reduces redundant effort.
Looking to migrate from SharePoint? Here's our extended guide on how to move all of your documents into XWiki.
Back in 2014, the EasyVista team was looking for a tool to make internal communication easier and help reduce silos. Here's how XWiki helped them with a bi-lingual Knowledge Base solution.