Expert XWiki support from the people who know it best
Run XWiki with confidence. Our specialists work alongside the product team and help you keep your platform reliable, secure, and adapted to your organization.
20+ years of experience
Core and extensions coverage
Cloud and self-hosted
High customer satisfaction
With XWiki support, you get direct access to experienced specialists who can help with configuration questions, technical issues, extensions, upgrades, performance, and long-term platform use.
You keep the freedom of open source, with expert help when your organization needs it.
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🛡 Control
Keep ownership of your platform and data.
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⟳ Continuity
Get help when your wiki becomes part of daily work.
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✔ Confidence
Rely on experts who know XWiki beyond the surface.
Support built around your XWiki setup
Every XWiki instance is different. Our support adapts to your setup, your level of autonomy, and the importance of your platform.
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Human support from XWiki experts
Get help from people who work with XWiki every day and understand how the platform behaves in real deployments.
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Support for Cloud and self-hosted deployments
Whether XWiki runs in the cloud or on your own infrastructure, our team ensures reliable operations or enable you to stay productive.
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Tailored packages
Choose the level of coverage that fits your organization, from standard to customized plans, including enterprise-level support.
At XWiki, support is provided by real people with vast technical expertise and operational know-how on real use cases. We aim to give clear answers, useful guidance, and support that respects your control over your platform.
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Transparent communication
Clear explanations, practical next steps, and no black-box handling.
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Personalized guidance
Support adapted to your instance, use case, and technical context.
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Long-term thinking
Advice that helps your platform remain maintainable as your needs evolve.
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Respect for your control
Support that fits the way you deploy, customize, and manage XWiki.
Technical support for the way your organization uses XWiki
From everyday configuration questions to complex enterprise setups, XWiki support helps your team solve issues, understand the platform, and keep your knowledge base running smoothly.
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Configuration and administration
Help with settings, users, groups, rights, authentication, and instance behavior.
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Extensions and Pro Apps
Guidance for XWiki extensions, Pro Apps, and compatibility depending on your support package.
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Troubleshooting and issue resolution
Support for questions ranging from simple usage issues to critical instance problems.
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Upgrades and maintenance
Help understanding upgrade paths, release changes, compatibility points, and recommended practices.
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Performance and reliability
Advice for keeping your instance stable and responsive as your usage grows.
Support trusted by organizations using XWiki in production
Organizations choose XWiki for flexibility and control. They rely on XWiki support when their knowledge platform becomes part of daily operations.
- The overall support is excellent — both quick and reliable. We especially appreciate that it lets us view our intranet as a continuous development project. This approach brings together our community’s needs, volunteer enthusiasm, and programmers’ expertise to build functionalities tailored to us.
- Launching the new production platform in 2018 and the website in 2019 with XWiki was a huge step for our everyday routine and the visibility of our work in public. Since then, we have been constantly improving the backend and the frontend and count on XWiki as a reliable partner that helps us to realise our visions for the HLS.
- We chose XWiki for its advantages in terms of integration into the enterprise world and for its open-source model. We found a product that goes well beyond the simple wiki. Its programming capabilities respond to the numerous needs for catalogs and forms within our company. Coupled with the responsiveness of the XWiki SAS, this product is now blooming at Naval Group.
Get the right support for your organisation
Choosing the right support level
Tell us about your XWiki setup, team size, deployment model, and support needs. We’ll help you identify the right plan or tailored offer.
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Developer support includes
- Technical questions on development and configuration
- API help and extension points
- Architecture best practices
- Performance guidance
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Good fit if you
- Want guidance on scripting or extension points
- Build custom features and keep dev in-house
- Already have a technical support contract
- Maintain your own XWiki instance
Community support or professional support?
XWiki is open source and backed by an active community. For enterprise environments professional support provides reliable, timely assistance, tailored to your setup and needs.
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👨🏻💻 Professional support
- Best for production and business-critical use
- Direct support through XWiki SAS
- Response times based on your support level
- For teams that need predictable help
- Experienced XWiki specialists
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ℹ️ Help center
- Getting started guide
- Release notes
- XWiki network guide
- XWiki 101
- FAQs
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📝 Documentation
- XWiki Standard
- Extensions
- User guide
- Admin guide
- Developer guide
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👨🏻💻 Forum
- Best for testing, learning, general questions
- Public community channels
- No guaranteed response time
- For technically autonomous users
- Community-driven answers
Frequently asked questions
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Does XWiki provide developer support?
Yes. Developer Support is available for teams building on top of XWiki, on specific support levels.
It covers technical questions, API help, architecture best practices, extension points, scripting guidance, and performance recommendations.
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Can XWiki replace Confluence?
XWiki is often used as an open-source alternative to Confluence, especially by organizations that need more control over hosting, data, customization, and long-term ownership. Support can help teams adopt XWiki and handle questions after migration.
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Can I import existing documentation into XWiki?
XWiki supports several import options, and dedicated migration services are available for more complex projects, including Confluence migrations.
The right approach depends on your source platform, content structure, permissions, attachments, and project scope.
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Does Developer Support include custom development or migrations?
No. Developer Support provides advice and direction. It does not include custom implementation, migrations, or live configuration tuning.
For those needs, XWiki consulting services are a better fit
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Who answers XWiki support requests?
XWiki support is handled by people who know the product in depth.
Your team works with experienced XWiki specialists with 15+ years of experience, who read, understand, and respond to your specific situation, instead of sending generic scripted answers.
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How long does it take to get a team running on XWiki?
It depends on your use case. A small team can start quickly with XWiki Cloud.
Larger deployments, custom knowledge structures, integrations, or Confluence migrations may require planning, configuration, and onboarding support.
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Do we get direct access to XWiki experts?
Yes. Professional support gives your team access to experienced XWiki engineers and support specialists who understand the platform, its extensions, and common enterprise use cases.
For complex topics, the support team works closely with the developer team building XWiki.
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Can we self-host XWiki?
Yes. XWiki can be installed on your own infrastructure. This is a good fit for organizations that need full control over data location, infrastructure, compliance, and customization.
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Can we get a tailored support offer for our organization?
Yes. If you have specific requirements around hosting, support, migration, training, custom development, or enterprise deployment, you can contact XWiki SAS for a tailored offer.
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What support response times are available?
Response times depend on your plan and issue severity. The pricing page lists reaction times by level, including business-day and business-hour response targets for minor, major, and critical issues.
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Can I try XWiki Cloud for free?
Sure. You can try an XWiki demo by going to try.xwiki.com and create a free test instance (no credit card required). You have 4 hours to validate the instance in order to have a 10-day trial. You can also extend your trial 2 more times. This way, you get a total of 30 trial days.
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Is XWiki support handled by a generic helpdesk or call center?
No. XWiki support is not outsourced to a generic call center. You get contextual answers from people who understand XWiki and can look at your issue in relation to your setup, usage, and goals.
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Is XWiki support based in Europe?
XWiki SAS is a French-Romanian open-source company, with support provided by teams working closely with the product and engineering organization.
This can be especially relevant for European organizations looking for local expertise, clearer accountability, and software aligned with open-source and digital sovereignty principles.
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What is included in XWiki support?
XWiki support can help with technical questions, configuration, troubleshooting, upgrades, extensions, Pro Apps, and development guidance, depending on your support level.
Support packages can cover XWiki core, selected extensions, or the wider ecosystem of 900+ community extensions.
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Is there a cloud version if we do not want to host XWiki ourselves?
Yes. XWiki can run in the cloud or on premises. XWiki Cloud is managed by XWiki SAS and includes hosting, updates, security, maintenance, and backups, depending on your plan. You can try XWiki Cloud for free, no credit card required.
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Can we use community help and documentation before contacting support?
XWiki has public documentation, a community forum, a community chat, and developer resources for teams that want to explore or troubleshoot independently.
Professional support is recommended when your organization needs predictable response times, contextual help, or support for a production instance.
Need professional support for your XWiki platform?
Tell us about your XWiki setup, your support needs, and your goals. We will help you find the right option for your organization.